Returns

You have 14 days after receiving the goods to withdraw from the agreement without giving a reason. Notify us within this period through our contact page or contactus@havenly-skin.com, stating your order number and the products you wish to return. After notifying us, you have a further 14 days to send the goods back.

You may handle goods only as much as necessary to establish their nature, characteristics and functioning, as you would in a shop. If you handle the goods beyond what is necessary and their value decreases, we may deduct that depreciation from your refund.

Pack the goods carefully and send them to:

Teckconsolidate / Havenly Skin
Drontermeerstraat 58
8226 HL Lelystad
Netherlands

You are responsible for direct return costs if this was clearly stated before purchase. We will refund the full amount, including standard outbound shipping, within 14 days of your withdrawal notice. We may wait until the goods are back or you provide proof of return, whichever happens first. This does not depend on our approval.

A try-out is allowed as in a shop. The hygiene exception applies only to sealed goods that are not suitable for return for health or hygiene reasons when the seal has been broken after delivery.

To use your right of withdrawal, start your return directly via our withdrawal button: email us to withdraw from the agreement or go to Returns and the model form. Include your order number and the products you are returning.