Contact

Get in touch

A question about your order, a product, or just want to say hi? We're here for you.

Contact

Other ways to reach us

Returns & withdrawal

You have 14 days after receiving your order to notify us of withdrawal, followed by 14 days to return the products. Read the <a href="/algemene-voorwaarden">terms and conditions</a> for the full policy.

Complaints & support

Email <a href="mailto:contactus@havenly-skin.com">contactus@havenly-skin.com</a> with your order number and a clear description. If we cannot resolve it together, use the <a href="https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil" target="_blank" rel="noopener">WebwinkelKeur dispute process</a>.

Frequently asked questions

Returns & complaints

You have 14 days after receiving your order to notify us that you wish to withdraw, followed by 14 days to send the products back. Please read our terms and conditions for the full procedure, exceptions and return conditions. Contact us before returning an order.

If you have a complaint, please contact us at contactus@havenly-skin.com with your order number and a clear description. We will acknowledge and handle your complaint as quickly as possible. If we cannot resolve it together, you can use the WebwinkelKeur dispute process.