Terms and Conditions

Havenly Skin is the trade name of Teckconsolidate, an online Korean skincare store.

Trade name: Havenly Skin

Company name: Teckconsolidate

Address: Drontermeerstraat 58, 8226 HL Lelystad, The Netherlands

Chamber of Commerce (KvK): 89616936

VAT (BTW): NL004747916B45

Email: contactus@havenly-skin.com

Phone / WhatsApp: +31 6 41351579

These Terms and Conditions apply to all offers, products, orders, payments, deliveries, accounts, and agreements made through the Havenly Skin website. By using the website or placing an order, you acknowledge that you have read, understood, and accepted these Terms and Conditions.

Wij streven ernaar dat alle productinformatie op de website van Havenly Skin correct, volledig en actueel is. Productafbeeldingen, verpakkingen, ingrediëntenlijsten, specificaties en beschikbaarheid kunnen echter zonder voorafgaande kennisgeving worden gewijzigd. Klanten dienen vóór gebruik altijd de informatie op de productverpakking te raadplegen. Alle informatie over huidverzorging die op deze website wordt gepubliceerd, is uitsluitend bedoeld voor algemene informatiedoeleinden en vormt geen medisch advies, diagnose of behandeling.

An order is placed when you complete the checkout process and initiate payment. Havenly Skin reserves the right to refuse, cancel, or limit any order if payment cannot be verified, products are unavailable, customer information is incorrect or incomplete, fraudulent activity is suspected, or the order cannot reasonably be fulfilled. Payments are processed securely through Mollie or another payment service provider displayed during checkout.

All prices displayed on the Havenly Skin website are shown in Euros (EUR) and include VAT where applicable, unless stated otherwise. Any applicable shipping costs will be clearly displayed before the order is finalized and payment is completed. Once payment has been successfully processed, an invoice will be generated. Customers with an account can access their invoices through their account dashboard. Customers who place an order as a guest will receive their invoice by email.

Havenly Skin delivers to the countries displayed during the checkout process. Delivery times provided on the website are estimates and are not guaranteed. In the event of a delay, we will inform you as soon as reasonably possible. The risk of loss or damage to the products passes to you once the order has been delivered to you or to a third party designated by you, other than the carrier.

Right of withdrawal and returns

You may withdraw from the agreement within 14 days after receiving the goods, without giving a reason. After notifying us, you have a further 14 days to send the goods back.

You may handle the goods only as necessary to establish their nature, characteristics and functioning, as you would in a shop. If you handle them beyond what is necessary and their value decreases, we may deduct that depreciation from your refund.

Return address
Teckconsolidate / Havenly Skin
Drontermeerstraat 58
8226 HL Lelystad
Netherlands

Direct return costs are your responsibility if this was clearly disclosed before purchase. Contact contactus@havenly-skin.com for instructions.

A try-out is allowed as in a shop. The hygiene exception applies only to sealed goods that are not suitable for return for health or hygiene reasons when the seal has been broken after delivery.

Model withdrawal form

To: Havenly Skin / Teckconsolidate, Drontermeerstraat 58, 8226 HL Lelystad, Netherlands, contactus@havenly-skin.com

I withdraw from the agreement for: ______
Ordered/received: ______
Name/address: ______
Date/signature: ______

Download: model form.

Refunds

We will refund the full amount you paid, including standard outbound shipping, within 14 days of your withdrawal notice. We may wait until the goods are back or until you provide proof of return, whichever happens first. The refund is made using the original payment method unless agreed otherwise. Return shipping costs that are your responsibility are not refunded.

Complaints and defects

If a product is damaged, incomplete, defective or different from what you ordered, contact us as soon as reasonably possible at contactus@havenly-skin.com with your order number and, where useful, photographs. A request to contact us promptly does not limit or shorten your statutory conformity and warranty rights. We will provide an appropriate remedy under applicable law.

If we cannot resolve your complaint together, you may use WebwinkelKeur mediation: https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities that occur under your account. You may not misuse the Havenly Skin website, attempt to bypass or interfere with security measures, upload malicious software or harmful code, perform automated scraping or data extraction without prior written permission, or use the website for any unlawful, fraudulent, or unauthorized purpose.

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law. To the maximum extent permitted by law, Havenly Skin shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, loss of data, or other economic losses arising from the use of the website or products. Havenly Skin is also not liable for damages resulting from improper use of products, failure to follow product instructions, or use of products contrary to their intended purpose.

These Terms and Conditions are governed by and construed in accordance with the laws of the Netherlands. However, if you are a consumer residing in another country, you may also benefit from any mandatory consumer protection provisions applicable in your country of residence. In the event of a dispute, we encourage you to contact Havenly Skin first so that we can attempt to resolve the matter amicably and in good faith before pursuing any formal legal proceedings.

Havenly Skin reserves the right to amend or update these Terms and Conditions from time to time. The version published on the website at the time an order is placed will apply to that order, unless applicable mandatory law requires otherwise. We encourage customers to review these Terms and Conditions periodically to stay informed of any changes.