Privacy Policy

Havenly Skin is the trade name of Teckconsolidate, an online Korean skincare store.

Trade name: Havenly Skin

Company name: Teckconsolidate

Address: Drontermeerstraat 58, 8226 HL Lelystad, The Netherlands

Chamber of Commerce (KvK): 89616936

VAT (BTW): NL004747916B45

Email: contactus@havenly-skin.com

Phone / WhatsApp: +31 6 41351579

We may collect and process personal data including your name, email address, telephone number, billing address, shipping address, account information, order history, payment status, invoice information, customer support communications, newsletter preferences, IP address, device and browser information, and information about how you use our website.

We do not intentionally collect or process special categories of personal data. Please do not provide medical information, health information, allergy information, skin diagnoses, or other sensitive personal data unless it is strictly necessary for us to respond to your request or provide customer support.

We process personal data to operate and maintain our online store, process and fulfill orders, deliver products, generate invoices, handle returns and customer support requests, manage customer accounts, send requested newsletters and marketing communications, improve and secure our website, prevent fraud and abuse, and comply with legal obligations, including accounting, tax, and regulatory requirements.

Depending on the circumstances, we process personal data because it is necessary for the performance of a contract with you, because we are required to do so by law, because you have provided your consent, or because we have a legitimate interest in operating, improving, protecting, and securing our online store and services.

Payments are processed through Mollie. We only share the personal data necessary to initiate, process, verify, and secure payments. We may also share personal data with trusted service providers, including hosting providers, email service providers, analytics and security providers, accounting software providers, and shipping and delivery partners. These parties may only process personal data on our behalf for the agreed services or where they are subject to their own legal obligations.

We retain order, payment, and invoice information for as long as necessary to comply with applicable tax, accounting, and legal obligations. Account information is retained for as long as your account remains active. Newsletter subscription information is retained until you unsubscribe or withdraw your consent. Customer support communications are retained for as long as necessary to handle your request, resolve disputes, enforce our agreements, and protect our legal interests.

Havenly Skin uses functional cookies and similar technologies that are necessary for the proper operation of the website, including maintaining your shopping cart, managing user sessions, remembering language preferences, and ensuring website security. Where analytics, advertising, or marketing cookies are used, we will request your consent where required by applicable law and provide clear information about their use through our cookie banner, cookie preferences center, or Cookie Policy.

You have the right to request access to your personal data, request correction or deletion of your personal data, restrict or object to the processing of your personal data, and request data portability where applicable under data protection laws. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact us at contactus@havenly-skin.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or with the competent supervisory authority in your country of residence.

We implement reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. While no method of transmission or storage can be guaranteed to be completely secure, we continuously work to maintain appropriate security standards for our website and services.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technologies, or legal obligations. The most current version of this Privacy Policy will always be available on this page, and any changes become effective upon publication unless otherwise required by applicable law.

Havenly Skin participates in WebwinkelKeur. WebwinkelKeur is a reviews and trust-mark platform that helps customers assess our reliability and customer experiences. You can consult WebwinkelKeur for information about reviews, the trust mark, and your consumer rights.